Demand Genesys is accountable for how it holds your personal information. When we say “we, us or our” in this policy, this means Demand Genesys, India and its 100% wholly owned subsidiaries. We are required by law to look after the information we hold about you; this policy tells you how we do this.
Personal information is any information which is about you, from which you can be identified.
What is DPO?
The role of a Data Protection Officers (DPO’s) was formally laid out by the European Union as part of its General Data Protection Regulation (GDPR). Data protection Officers (DPO’s) act as an independent counsel for the proper management and use of customer’s information. The data protection officer keeps up on laws and practices around data protection, handles privacy assessments internally, and safeguards that all other matters of compliance belonging to data are up-to-date.
PERSONAL INFORMATION MIGHT WE HOLD ABOUT YOU?
Your full name.
Your work address, work telephone number and mobile number; •
Your work email address;
INFORMATION WE RECEIVE FROM, AND SHARE WITH, OTHER PEOPLE OR COMPANIES
We may receive your information from gated downloads, contact us forms, direct emails, mailers, direct dials, tradeshows, client provided, and/or subscriptions. This will include your name, email, phone number. We may choose to contact you from the information you provide us to attend your requests.
We may also gather your personal information from paid or free database providers and/or social media whom you consented to list your personal information. These may include wide ranging licensed & unlicensed databases. We may choose to contact you from the available personal information for survey research and/or lead generation with your consent where applicable and you will always have a right to object to the processing of your data. We may do so on the directive of our clients, to service their reasonable business requirements.
We may share your data as is necessary to maintain usual course of business operations, which includes licensed software(s) used by Demand Genesys. They include,
GSuite owned by Google Inc. is our partner delivering our business suite of tools used by our staff to communicate and deliver our core services.
Hubspot is a cloud-based sales & marketing platforms used by our sales & marketing teams to manage and connect with our current and potential clients.
These licenses are granted to individuals who are working with Demand Genesys as a full-time/part-time employee. The servers storing your personal information might be located outside European Economic Area and may change at the discretion of service providers. We take all steps reasonably and legally necessary to ensure that your information is safe.
We rely on cloud-based software applications and other technology provided by other people to handle your information. These include our dialer systems, survey scripting systems, text and email messaging communications, and co-ordination tools. The companies we use to deliver these applications are carefully chosen by us to ensure that your information is kept secure. We may share your details under special circumstances such as when we believe in good faith that it is required by law.
HOW WE USE YOUR INFORMATION
We process your data for only B2B communications. We will use the information you give us as is necessary to provide you with the information and services that you request from us (to service you, and to deal with any queries you may have). We also use your information to promote the objects and interests of our company, ensuring the most efficient management and ensuring that our legal obligations are adhered to; and as a part of our system. . As we are communicating with you in the context of your corporate activity and identity and not in relation to your private life we believe this to be reasonable and fair behaviour in the context of our audience. Of course you will always have the opportunity to object as detailed below. These are known as legitimate interests.
WHERE WE NEED YOUR CONSENT
We will seek your permission if we decide to post any photographs of you on any of our marketing materials (including our brochures or website); you may withdraw your permission should you wish.
TRANSFER OF PERSONAL INFORMATION OUTSIDE THE COUNTRY
Sometimes your information will need to be transferred to and stored outside the EU & UK. We try to limit this, but it may be necessary where, e.g. one of our suppliers stores your information outside Europe.
Right to request access to your personal information (a “subject access request” or “SAR”).
Right to request correction of the personal information that we hold about you.
Right to request deletion of your personal information.
Right to object to processing of your personal information.
Right to request the restriction of processing of your personal information.
Right to request the transfer of your personal information to another organization
Right to complain to the Information Commissioners Office about what we are doing with your information: https://ico.org.uk/concerns/
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We will not keep any personal information about you for any longer than is necessary. We follow a personal data retention policy which determines how long we keep specific types of personal information for. For further information you can contact firstname.lastname@example.org. For any data provided to us by our clients, we are governed by their data retention rules as specified by them.
LINK TO OTHER WEBSITES
We may publish content our website from other sites, this privacy notice does not cover to other websites and organizations. We encourage you to read the privacy statements on the other websites you visit.
CHANGES TO THIS PRIVACY NOTICE
We may change this notice. Please be sure you are aware of these policy terms while you use our site. should our terms change these will be shown on this page.
CONTACT US IF YOU HAVE FURTHER QUESTIONS
If you have any questions about this notice, then please speak to your project manager, sales representative. Our Data Protection Officer has overall responsibility for your information, if you need further information please email email@example.com